At An Imagined Reality, we are committed to delivering high-quality, customized solutions that help your business grow. Due to the nature of our services, the following refund policy applies:

No Refunds Once Work Begins

Once work has started on your project—whether it involves setup, onboarding, or system customization—refunds are no longer available. This policy ensures that our team can dedicate the necessary resources and time to tailoring your system to meet your specific needs.

Why We Have This Policy

Our services involve significant upfront work, including detailed system configuration, personalized workflows, and hands-on onboarding. Because this work is highly customized and begins as soon as you sign up, we cannot offer refunds once the process is underway.

Before Work Starts

If you have not yet scheduled your onboarding or if no work has commenced on your account, you may contact us to request a cancellation or discuss any concerns.

Commitment to Your Satisfaction

We’re here to ensure your success with our platform. If you encounter issues or have questions, our support team is available to assist you and make adjustments to meet your needs.

If you have any questions about this policy or need further clarification, please feel free to contact us at hello@shapingair.com or call us at 469-484-7979.